“With Loop, there’s a lot of self-serve options. Shoppers can choose what to exchange as quickly, and as conveniently to them, as possible,”
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With features like Shop Now and Later, Instant Exchange, and Bonus Credit, you’ll have everything you need to keep your shoppers engaged, even after a return.
Let customers (even those who have already opted for a refund) exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Instant Exchange give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out, and it retains revenue that you might have otherwise lost.
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
Tracking
Loop has acquired Wonderment, a proactive customer experience and advanced order tracking platform that helps you cut support costs, amplify word of mouth, and supercharge your brand's growth.
Workflows
Seamlessly customise your return policy for every scenario. Looking to level up your rewards program? Tailor your policy for VIP shoppers to provide different return options, like an extended return window or extra bonus credit.
Loop POS
Drive foot traffic to your store with start online, drop off in-store returns and seamlessly manage inventory – all in collaboration with your existing Shopify POS system.
Retained revenue calculator
What’s your total return volume?
What’s your average order value?
£250
With Loop
Avg. revenue retention
34%
Refunded revenue
£12,375,000
Retained revenue
£6,375,000
Without Loop
Revenue retention
5%
Refunded revenue
£17,812,500
Retained revenue
£937,500
Logistics
Loop partners with top carriers including FedEx, DHL, USPS, and more to create the best post-purchase experience and power seamless domestic and cross-border shipping for returns.
Enterprise service delivery and security
As the only returns management solution designated a Shopify Premier Partner, we're dedicated to backing your business growth every step of the way. We guarantee 99.9% uptime, and our expert team is here to support your onboarding and sustained growth on Loop with 24/7 support and < 2 hour response time.
Our top-tier security and compliance standards have you covered with SOC2 II, CCPA and GDPR. Enhance security with SSO and two factor authentication.
We partner with 120+ agencies and tech platforms across the world to help your brand create the best post-purchase experience, domestically and abroad. Here are just a few:
Case Study
How Brandon Blackwood upleveled their return operations with Loop
Updated on Jan 10
Blog
Loop supercharges e-commerce experience with Wonderment acquisition
Updated on Dec 10
Blog
How a great post-purchase experience can boost customer retention
Updated on Sep 23
Case Study
How Loop helped Princess Polly wow customers with streamlined returns
Updated on Nov 19
Blog
More to love with Loop POS
Updated on Oct 18