Integrate Loop with your 3PL and shipping partners: Why and how to do it
At Loop, we focus on providing a seamless returns management experience – but we can’t do it alone. That’s why we’ve built powerful integrations with leading 3PL and shipping carriers. By syncing your inventory and reverse logistics data between these solutions, you’ll be able to build a cohesive and transparent post-purchase journey that supports optimized inventory management and logistics processing. You’ll save costs on returns, improve your efficiency, and enhance the delivery process for both your brand and your customers.
Here’s what you should know about setting up these Loop integrations, and how they can transform your business operations.
Why 3PL and carrier integration matters
By integrating Loop with your 3PL and shipping services, you’ll be able to centralize your data gathering and reporting, enabling your team to make faster data-driven decisions around return shipping and restocking inventory. Integration partners like Two Boxes can also provide better visibility into inventory quality issues, helping you determine the right course of action for each returned product (such as whether to recycle it or return it to inventory) so that you can control your reverse logistics costs.
These integrations can also help you improve the customer experience: With shipping carrier integrations, your customers will be able to initiate their returns with an automated return label generation, eliminating the need to wait for customer support. Shoppers will gain access to return shipping status updates, real-time tracking data, and delivery estimates through the return journey, giving them more confidence around when their refund or exchange will be processed.
By integrating our returns operations platform with leading 3PLs and shipping carriers, you’ll be able to build a superior returns experience that results in higher revenue recovery rates.
How to integrate Loop with 3PLs and shipping carriers
So now that you know the benefits, how do you go about integrating Loop with the other services you use? Choose from any of these options:
Pre-built integrations
In most cases, it’s a cinch: Loop offers pre-built integrations with most popular 3PL and warehouse tools and shipping carriers. If you’re already using one of these solutions, then integration is as easy as setting your integration preferences in your Loop admin panel.
Build your own integrations
If you don’t see your current tools among our integrations, you can set up your own custom integration. You’ll be able to connect Loop with any 3PL of your choice by using our API and webhooks. By integrating Loop with your 3PL, you’ll be able to sync data between the two solutions, ensuring that your returns data shows when items are sent back and restocked.
Use a middleware tool
Don’t want to invest time in custom development? No worries: Other solutions make it easy to connect Loop to your 3PL, acting as intermediaries to streamline the process. Look at options like ShipStation and EasyPost to sync your data for unified label management, analytics, and return tracking.
Whether choosing a pre-built, DIY, or middleware solution, you’ll be able to gain enhanced visibility across your supply chain, ensuring that you can populate your returns management platform with the data it needs to optimize costs and enhance the merchant and customer experience.
After setting up your integrations, you can regularly audit your data to track the ROI of your solutions. Track metrics including return rates, return-to-inventory time, and shipping costs to understand where you’re seeing improvements – and look for other ways to continually optimize your reverse logistics workflows to boost efficiency further.
Optimizing your returns experience from end to end
Using Loop with 3PL and logistics partners gives you enhanced visibility into your returns and better control over your inventory and expenses.
You’ll have the data to determine when to restock inventory levels, based on which returns are resellable and which must be written off. By getting access to more accurate insights around your returns revenue retention and losses, you’ll be able to make smarter business decisions around your pricing and promotional strategies to help you control costs more effectively.
Seeing high return rates on certain products? While your 3PL can show you what’s being returned, Loop’s analytics will help you understand why certain products are being returned frequently. You’ll be able to identify issues with product quality, sizing, or misrepresentation, and take the necessary steps to correct the issues, leading to lower return rates and a higher profit margin.
By bringing together data from customer returns, 3PLs, and shipping carriers, your brand can benefit from a clear view of your entire business that will lead to lower waste, higher revenue recovery, and across-the-board efficiency gains.
Want to learn more? Get in touch today!
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