The top 14 post-purchase tools for Shopify ecommerce businesses
Emma Dinning
·September 10, 2025
Top ecommerce brands know that customers are much easier to lose than they are to gain. That’s why they focus on delivering a delightful customer experience at every step of the way – both before and after a purchase takes place.
Your post-purchase experience encompasses everything that happens after a shopper checks out their cart. From the moment they receive an order confirmation, your post-purchase flow should fill them with confidence in your brand.
Your shipping and delivery experience should be transparent, with frequent communication to keep shoppers up-to-date on their order status – and, in the event that one of the items they’ve purchased doesn’t work out, they should be able to take advantage of a seamless, hassle-free returns experience.
By delighting your customers at every stage of the post-purchase experience, you’ll be able to cement new shoppers as loyal, long-term brand advocates.
To deliver an optimal post-purchase experience, however, it’s crucial to use the right tools. As a Shopify brand, you have access to hundreds of plug-and-play apps through the App Store – here’s our guide to choosing wisely.
For returns management:
When customers need to make a return, don’t make it challenging for them. By providing convenient, hassle-free returns options, you’ll be able to keep your customers happy and encourage more long-term retention through exchanges.
Loop
Our returns management solution is just one of a suite of post-purchase tools to help you with everything from order tracking to returns automation. Shoppers can manage returns independently through a self-service portal, where they can exchange items just as easily as returning them – helping your brand retain more revenue from every transaction. You’ll also gain access to sophisticated returns fraud monitoring tools that can help you block high-risk transactions without setting up restrictive policies that alienate your customer base. Our returns insights can also give you valuable indicators about why items are being returned, giving you data that you can use to improve your product selection and marketing strategy. Using Loop, you’ll be able to put your returns management program on auto-pilot while ensuring your customers feel cared for at every step.
Happy Returns
Shoppers want optionality when it comes to sending back their returned items – some prefer mailing back packages from home, while others prefer the convenience of taking their unboxed items to a nearby drop-off location. Happy Returns integrates flawlessly with Loop to provide your shoppers with easy access to in-store return options, with thousands of Return Bars nationwide. By taking advantage of their drop-off service, you’ll be able to optimize convenience and choice for your customers, while saving money on reverse shipping through consolidated bulk shipments.
For CX:
Keep satisfaction rates high and resolution times fast with a holistic customer experience that brings together consumer insights from every touchpoint in your shoppers’ journeys. These tools can help you build a unified customer experience that delights your shoppers at every turn and ensures issues are resolved instantly.
Gorgias
Gorgias is a Shopify-native app that helps you engage customers and resolve problems with omnichannel support options, including email, live chat, social media, SMS, and voice. Shoppers can take advantage of its AI Agent tool to ask questions about products and your policies during the initial buying process, and resolve challenges quickly with your unified Helpdesk service, which brings together messages from all channels so that your agents can quickly get up to speed and resolve issues that can’t be solved through automation.
Gladly
Gladly uses AI-driven automation to help you set and enforce policy rules in your store, and automatically resolve issues based on the criteria you’ve set: For instance, if an order is running 3 days late, you can automatically re-ship the item at no additional cost. Gladly’s chatbot tool, Sidekick, uses conversational AI to instantly answer questions and fulfill simple support requests, turning things over to a human agent when the request requires more intensive support. The platform helps you deliver personalized communication to your customers across all of their preferred channels, helping them stay engaged and committed to your brand.
Kustomer
Kustomer offers AI agents for both CX reps and your customers, helping your brand resolve issues more quickly. Your CX team can use AI agent support to increase their output by around 30%, with access to real-time insights that help them solve problems faster for customers without letting go of a personal touch. Customers can also self-service support requests by using task-specific AI agents to answer questions and resolve issues (including billing, refunds, and policy exemptions), with automatic escalation to human support when needed.
We're better together.
Your brand deserves to have seamless integrations. Loop integrates with 120+ Shopify apps so that you can create the best experience for your customers and your team.
See all integrationsFor 3PL:
As your brand grows, you’ll have a choice to make: Invest in warehouse operations to handle logistics yourself, or partner with a 3PL that can use its scale to manage your logistics process efficiently? For many brands, choosing a 3PL is the way to go – these ones provide the best mix of options to help you get your products from Point A to Point B quickly and efficiently.
Ryder
Ryder is one of the largest logistics providers around, with an entire ecosystem designed to help businesses store and transport their goods. Ryder offers a proprietary warehouse management system, giving brands real-time insights around their inventory and supply chain. They provide a wide range of fulfillment services to fit every need, including specialized packaging, kitting and assembly, return label insertion, and even gift-wrapping, helping you make sure your products are packaged just the way you want.
Radial
Radial offers customized ecommerce fulfillment services for brands that are poised to scale, with omnichannel capabilities that support ship-from-store, click-and-collect/BOPIS, and distributed order management. Radial makes it easy to ensure streamlined order fulfillment, helping you ensure accurate and fast delivery to your customers. The platform’s Fast Track fulfillment services enable brands to onboard and launch fulfillment services within as little as a week, with seamless integrations that ensure you’re ready to go in no time.
ShipBob
ShipBob is a leading 3PL that’s geared towards SMBs and ecommerce brands, with more than 40 global fulfillment centers to help you get your goods in your customers’ hands fast. ShipBob offers guaranteed two-day shipping across the continental U.S., and enables merchants to automate inventory management through its Inventory Placement Program (IPP), which can reduce inventory shipping costs by distributing products to regional warehouses based on demand.
For communications:
Keeping your customers updated around both marketing initiatives and orders in progress is crucial for driving customer engagement and confidence in your brand. Using the right communications tools will help you build stronger customer relationships that lead to higher CLV and long-term loyalty rates.
Klaviyo
Klaviyo offers an all-in-one marketing platform for managing communications with your customers through both email and SMS messaging. The platform syncs customer data, browsing behavior, purchase history, and predictive analytics directly from Shopify, so that you can automatically target customers with the right messaging based on their recent behavior, whether they’re browsing a product or waiting on an order. With personalized communication for every use case, Klaviyo helps you deepen your relationships with your customer base.
Attentive
Attentive offers best-in-class, industry-compliant solutions to help you keep your shoppers engaged via SMS and email marketing. Attentive uses AI tools to help you automatically determine the right timing and content for maximum engagement with your customers, delivering personalization at scale. For brands looking to focus on mobile-first communications, Attentive offers the features you need to harness the full power of SMS marketing.
Postscript
Solely focused on SMS marketing, Postscript offers tools to help you maximize the impact of your text message marketing efforts and drive more sales. The solution offers a custom Cashback program that can help you incentivize higher conversions and increased customer retention rates through store credit incentives. Postscript is custom-built for Shopify, and integrates seamlessly with the ecommerce platform and other apps within its ecosystem.
For cross-border logistics:
Ready to take your brand global? Then you need to make sure you’re on track for success, with on-tap access to streamlined logistics and compliance support to take the hassle out of international shipping. Especially with recent changes to tariffs and foreign trade policy, brands need access to solutions that can help them optimize shipping locales and minimize expenses when shipping out-of-country. These platforms take care of all the red tape, so you can focus on scaling your business.
Passport
Passport’s core focus is serving as a global shipping carrier for DTC brands, managing everything from customs clearance, to cross-border delivery and localized return service. It integrates directly with Shopify to provide branded tracking, order notifications, and localized portals for managing returns.
Integrating the right mix of post-purchase tools into your workflow will help your brand with building customer loyalty and delivering a best-in-class customer experience at every turn.
Global-e
As a leading cross-border commerce solution for DTC brands, Global-e helps you build a localized customer experience for each region you serve. The platform supports over 100 currencies and 30 languages, and provides Delivered Duty Paid (DDP) calculations upfront to reduce surprises at delivery. While it partners with global carriers, it’s more focused on the customer experience than on managing logistics.
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