Samir Kamnani
·September 26, 2025
Keeping close control over your supply chain is critical for building a sustainable business. That means you need deep visibility on your inventory at every point in the process – from ordering to stocking to shipping. Tracking the real-time status of each SKU helps you understand your inventory levels to decide when you need to restock or liquidate, and ensures that you’re delivering the right information to your customers around delivery dates. By using a logistics platform like a Warehouse Management System (WMS) or an Order Management System (OMS) to track all of this vital information, you’ll be able to maintain consistent inventory levels, get alerts on shortages or outages, and provide clear communication to your customers.
But the journey doesn’t always end when a parcel arrives at your customer’s door. It’s also important to use a platform that will help you closely monitor the reverse supply chain. When a customer needs to make a return, you need a line of sight around whether each product can be returned into inventory, and how quickly it can be restocked. By ensuring visibility around the condition and delivery status of your returned products, you’ll be able to recoup more revenue from returns and protect your brand’s profit margins.
In this article, we’ll look specifically at what a WMS does, and how it can effectively integrate with a returns management solution (RMS). Then, we’ll showcase some of the best logistics platforms for returns management available for UK brands.
A WMS is software that manages the movement, storage, and tracking of goods within a warehouse or distribution centre. It helps operations teams keep track of the status and location of all of their inventory, so that they can optimise stocking needs and workflows based on product availability.
Integrating a WMS into your inventory management process helps you gain better visibility across all of your warehouse and 3PL locations. You’ll be able to tell when certain locations are overstocked or understocked, and can automatically move inventory from one to another to level out stock. You can also use the solution to set up triggers for auto-replenishment, ensuring that your stock levels don’t dive below a specific number. By integrating your inventory data with your fulfilment and shipping data, you’ll be able to tap into accurate, real-time intelligence that helps you keep your operations team and customers informed.
To effectively track the reverse logistics process, your WMS will need to integrate with a robust returns management solution like Loop. The two solutions should work hand-in-hand, facilitating a seamless returns process that helps you generate insights on the return status and condition of every item. You’ll be able to use that information to determine which products to return to inventory, and which ones to dispose of or recycle. By ensuring you have up-to-date information on the status of your returns, you’ll be better able to monitor your inventory levels, forecast restocking needs, mitigate return fraud, and recover more revenue through resale.
Your WMS provides the operational visibility you need to make quick decisions around product returns and restocking, positively impacting inventory yield. By integrating WMS data with your RMS, you’ll be able to deliver a seamless customer experience that automates the returns process whilst protecting your profit margins.
Ready to discover the best WMS and other logistics platforms to facilitate your returns management programme? Here are our favourites – some of these solutions offer a combination of warehousing/3PL fulfilment solutions + a WMS, while others focus solely on WMS and other retail operations technology. All of them integrate seamlessly with Loop to help you build a fully optimised returns management process.
Peoplevox focuses on helping DTC brands automate warehouse functions with a best-in-class WMS that you can use with any warehouse or 3PL. Their solutions include a desktop app for viewing insights, and an Android-based mobile app for use in the warehouse, enabling team members to more efficiently pick and pack orders. Peoplevox provides returned product updates in real time (saleable vs unsaleable stock), so that stock available for sale reflects returns promptly, and integrates with Loop for a more robust returns management process.
Brightpearl by Sage is a retail operating system/ERP that includes a WMS module. Brands can use it to build reliable demand forecasts for inventory, and optimise inventory planning according to your available shelf and container space. Its WMS features help you automate shipping and fulfilment, with complete visibility around all your warehouse operations. It includes basic returns management functionality, and integrates with Loop for additional workflows and features around returns management.
Linnworks is an all-in-one platform to support omnichannel retail growth, helping you manage listings across platforms synced with real-time inventory data. Its WMS includes digital pick lists, which optimise picking routes based on efficiency for faster fulfilment, and features quality control functionality to help you spot quality issues before shipping out products. It includes a module that supports returns and exchanges, and offers a two-way integration with Loop to help merchants build an enhanced and highly customisable returns experience.
Torque is a 30-year-old, UK-based brand that provides a variety of fulfilment services to both ecommerce and brick-and-mortar brands including in-house freight services, with a robust WMS that offers real-time reporting on inventory status. Torque integrates seamlessly between platforms & suppliers, carriers, and customs, with an in-house team to help with onboarding integrations. The WMS can be used to manage the returns process, enabling retailers to see item condition and disposition data – and it can integrate with Loop to provide a streamlined returns experience to their brands’ customers.
J&J Global Fulfillment works with all types of ecommerce industries, with more than 400 global clients and a network of fulfilment centres in the UK, Europe, North America and Australia. Their proprietary software, ControlPort, logs your entire inventory, so retailers know where it is stored and when it is packed and shipped for delivery. On the returns side, J&J offers its own branded portal where customers can initiate returns; they also provide a streamlined integration with Loop, where merchants can set up more granular levels of control over the returns management process.
Bleckmann supports apparel and fashion ecommerce brands with a wide range of logistics and fulfilment services, including a robust WMS for managing their inventory. They have a network of more than 40 warehouses across the Netherlands, Belgium and the United Kingdom, as well as a presence in the U.S. Their WMS offers real-time visibility for transparency around metrics including inventory levels, processing times, and delivery performance. When it comes to returns management, the WMS supports RMA creation, tracking of returned items, grading/disposition of returns, closing returns, and damaged/discrepant return handling, and connects with Loop to facilitate a streamlined customer experience.
ShipBob is a global ecommerce fulfilment solution, offering access to more than 60 fulfilment centres across the US, Canada, Europe, and Australia which are all supported by a robust WMS. If you’ve got your own warehouses, you can also use the ShipBob WMS independently to manage inventory status and optimise carrier routes, whether you’re shipping inventory out or processing returns. ShipBob also offers granular controls over returns management, enabling merchants to choose how to treat each SKU that’s returned: restock (if condition is good), quarantine (for inspect / hold), or dispose. With a Loop integration, it’s easy to set up and manage highly customised returns policies for all of your inventory.
ReBound focuses only on reverse logistics operations, helping brands track and manage the status of their returned items from end to end. The solution partners with a network of global carriers to facilitate streamlined returns, including options for consolidated shipments that can save your brand money on return shipping fees. Their processing centres enable their team to process, grade, and sort every returned item, so that you’ll be able to track which products are in resellable condition, which should be refurbished, and which should be disposed of. By integrating ReBound with Loop, you can provide a customer-friendly returns management solution that ensures convenience and cost-effectiveness in the returns management process.
Mintsoft focuses exclusively on warehouse management software solutions, and does not operate its own network of fulfilment centres, enabling brands to use the software with any 3PL or warehousing option of their choice. Brands can use Mintsoft’s solutions to automate stock control, saving time and boosting accuracy around order fulfilment. It offers streamlined returns management with simple exchanges, and can connect with Loop to deliver customised options around returns workflows.
By choosing the right logistics platform for your business’ needs, you’ll be well-equipped to improve your order picking accuracy and efficiency when shipping out customers’ orders. And, by pairing the logistics’ capabilities with Loop’s value-added features through a seamless integration, your brand can recover more revenue from returns to fuel business growth sustainably.
Learn more about how Loop can support your logistics. Book a demo today!
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With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.