Loop & Two Boxes — Powering Visibility and Fraud Prevention from RMA to Restock
Loop’s Two Boxes integration helps merchants retain better control around their returns process, with real-time visibility into warehouse returns operations and support with returns SOP adherence. Now, we’re excited to announce enhancements to the integration which deliver improved transparency around item-level condition and disposition, and enhanced protection against fraud.
What that means
Together, Loop and Two Boxes help you bridge the gap across your tech stack, enhancing visibility around your Two Boxes data for your ops team, CX, and your customers. The integration unlocks new possibilities for CX, fraud prevention, and inventory planning.
Support the entire returns journey with unprecedented visibility from RMA to restock
Merchants can now view item-level grade and disposition outcomes immediately following inspection – verifying an item’s condition or noting when a customer marked it incorrectly. With real-time insights into returned product condition, brands can process returns faster and more accurately, delivering an improved customer experience.
Brands can automatically tailor messaging to customers based on the inspection outcome, and improve trust by showing proof of inspection. With unparalleled transparency and seamless integrations, Loop + Two Boxes can support your entire reverse journey from RMA to restock.
Protect your margins with enhanced fraud detection and mitigation
The new feedback loop between Loop and Two Boxes gives your brand better insights to help you detect returns fraud and maximize the resellable value of your inventory. You’ll be able to instantly determine when a customer returned an item with signs of wear – protecting your brand’s profits by flagging the transaction for further review, rather than automatically approving a refund.
Using Loop’s Workflows, brands can validate and adjust policies in real time, helping you prevent fraud without disrupting your overall customer experience.
Workflows can help you set up auto-approvals for expedited exchanges for loyal customers with a clean return history, delivering a seamless returns experience for customers you want to keep. On the other hand, you can flag customers who frequently abuse your returns policies, and segment them for manual inspection prior to refund or exchange authorization.
Power business growth with enhanced data insights
Unlocking new data around item condition gives your brand the insights to improve inventory forecasting and merchandising, and customize returns policies.
With better data around how much of your merchandise can be resold, you’ll have improved visibility to support restocking and liquidation strategies. And by analyzing trends around high-risk customers and transaction types, you’ll be able to build custom returns workflows that mitigate the risk of abuse and protect your profit margins, while ensuring a streamlined experience for low-risk customers to keep customer loyalty high.
Key features
- Return Detail View See Two Boxes’ item level grade, condition, and disposition data in Loop in real time.
- Reports in Loop Admin Export item condition and disposition data for analysis and fraud review.
- Workflows Integration Use condition data to power rules that flag high-risk behaviors for manual review. For example, if a shopper returns three “damaged” items in one month, automatically flag their next return before issuing a refund.
Case study: Tecovas
Western footwear and apparel brand, Tecovas, saw an opportunity to combat and mitigate returns abuse from customers sending back worn and damaged products.
By partnering with Loop + Two Boxes, Tecovas was able to ensure that returned items were inspected before authorizing a refund, approving only those that met the brand’s conditions and shipping back ineligible products to customers.
As a result, they’ve seen an 88% decrease in returns fraud, a 72% increase in returns processed per hour, and a 66% reduction in B-grade inventory. Learn more.
Ready to get started?
Contact your Loop MSM today to activate Two Boxes Item Grading & Disposition and unlock real-time visibility from your returns.
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