Why Loop is a top choice for international returns management
Samir Kamnani
·July 3, 2025
You’re growing your global footprint. But as you scale your business across borders, keep in mind that your customers won’t always keep their products: Do you have a streamlined system to get your returns back into inventory efficiently?
When evaluating international returns platforms, it’s crucial that you choose a partner with a full suite of features designed to facilitate seamless cross-border returns.
At Loop, we’ve worked with more than 5,000 Shopify brands across the US, UK, and Australia, many of which have extensive international distribution networks. We’ve learned from their pain points, and built solutions to ensure that brands can create a post-purchase experience that maximizes revenue retention and efficiency. Whether you’re a startup brand or an enterprise company, our features can help you realize value from your international reverse logistics.
Let’s take a deeper look at what Loop offers to help merchants make the most of a global returns strategy.
- Customizable returns workflows: Using Loop’s Workflows, you can use conditional logic to set up different rules for returns based on any number of factors, including where you want the returns to go. For global brands, that means you may want to send back some products to your original warehouse, while keeping others in a local 3PL within the country. That’s no problem: Loop enables you to set up rules based on SKU, item condition, and other factors, ensuring that you’re making the most cost-efficient choice for each type of product. You’ll also be able to set up and manage customized return policies based on the country: For instance, while U.S. customers may have the option of a 30-day return policy, you may wish to give international customers a 14-day return policy, ensuring that you can get your products back into inventory within a similar time frame. You might also include different return shipping fees based on the country, such as charging $10 for returns shipped back to the U.S. from Canada, v. $15 for UK. returns and Australian returns.
- Localized returns experience: Your shopper’s post-purchase journey should be consistent with their initial shopping experience. To that end, Loop makes it easy to set up a localized branded returns portal for each country or region where you operate. In your returns portal, you can customize the copy to each region’s language or dialect, provide localized currency options for return shipping fees, and showcase the returns policy and return shipping costs for that region – providing your international shoppers with a cohesive experience that will build confidence in your brand. And by partnering with a platform like Global-e, you can create a seamless local experience for online buyers and sellers anywhere in the world.
- Effortless return label generation: Whether you’re routing your returned items back to a local 3PL or warehouse, or shipping them back internationally to your main warehouse, Loop empowers your customers to instantly generate return shipping labels to mail back their items, with the support of carrier integrations including DHL, RoyalMail, and Australia Post. Our carrier integrations can dynamically select the shipping option with the right mix of speed and cost-efficiency for your brand, helping you retain more value from your returns.
BullyBillows retained £200K in revenue by switching to Loop
See how 👉- Global returns insights: When a customer requests a return, it’s important to get to the why. Loop helps you analyze your shoppers’ behavior by asking them their reasons for returning a product, and then breaks that data down by segment, including geographic region. You’ll then be able to identify regional trends in return behavior, and discover why returns are occurring: For instance, maybe the sizing info on a product line wasn’t properly adapted to UK customers, and shoppers are often sending back clothing that runs too small. These insights can give you the cultural context to adapt your marketing strategies and product descriptions for each region where you operate, helping you build a stronger connection with your customers and reduce your return rates in the future.
- Revenue recovery through exchanges and upsells: Processing returns can take a big bite out of your profit margin – especially if you need to ship the return back to your home country. Loop’s portal helps you preserve those profits by converting shoppers’ refund requests into exchanges, or even upsells to higher-priced products. Our returns portal enables shoppers to use their return credit towards another product without starting a new transaction, transforming 57% of return requests into exchanges. With our exchange-optimized platform, you’ll not only cut costs associated with returns – you’ll also boost your customer retention rates, driving increased loyalty through a seamless exchange process.
International returns don’t need to be complicated. By creating automated workflows and self-service customer processes with Loop, you’ll be able to develop hassle-free international returns experiences that delight your customers, retain revenue through exchanges and upsells, and save money on sustainable reverse logistics options. With the right returns solution in place, you can set the stage for effortless global expansion.
Ready to learn how Loop can help? Book a demo.
Stay in the loop
Subscribe for product updates and Loop's biweekly newsletter.
Saint + Sofia retains revenue on over half their returns with Loop
Retain more revenue with Loop today
With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.