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Brands of all sizes trust Loop to optimize operations across returns, post-purchase, and reverse logistics.
All case studies
How Aura Bora Created a Retention and CX-Focused Post-Purchase Journey With Loop Order Tracking
Food & Beverage
72%
Open Rate On Transactional Email
How Mini Katana Improved Ticket Response Time 24X and Increased Customer Trust with Loop Order Tracking
Accessories
40%
Decrease in Support Tickets
How Casely reduced WISMO tickets by 76% by combining Loop Tracking and Gorgias
Accessories
76%
Reduction in WISMO tickets
How The Ridge Increased CSAT and Reduced CX Tickets With Loop Order Tracking
Accessories
Narvar
17%
Decrease in tracking and shipping-related CX tickets
Latico Leathers Drives High-Margin Revenue With Loop Order Tracking
Apparel
30%
Transactional Email CTR
How CurrentBody has reduced WISMO Tickets by 83% with Loop Order Tracking
Skincare
83%
Decrease in WISMO tickets
How Maude Leveraged Loop Delivery Promise to Increase Conversion Rate by 12%
Cosmetics
12%
Lift in product page add-to-cart rate
How Three Bird Nest Transformed Customer Experience with Loop Tracking
Apparel
5%
Weekly reduction in WISMO tickets
How Fresh Clean Threads Leveraged Loop Order Tracking for a 10% Increase on Second Purchase Revenue
Apparel
10%
Lift in second purchase revenue
How Oh Polly boosted NPS by 156% with a revamped returns experience
Apparel
Zigzag
156%
Increase in NPS for returns journey
How Hylo Athletics scales sustainable operations while retaining more revenue with Loop
Apparel
33%
Revenue Retention
How Jones Road Beauty partnered with Loop to retain over $3.1M in a challenging market
Cosmetics
$3.1M
revenue retention
How Mockingbird curbed fraud without hurting the customer experience
Household
Manual
93.84%
Fraud value detection accuracy
Brandon Blackwood hit 30% revenue retention with smart returns strategy
Apparel
30%
Revenue Retention
BullyBillows retained £200K in revenue by switching to Loop
Pets
£200K
in retained revenue over 12 months
How KEEN optimized its global returns strategy with Loop
Footwear
Johnnie-O upgrades its returns experience with Loop
Apparel
Princess Polly boosted returns satisfaction from 80% to 90% with Loop
Apparel
How Honeylove leveled up their returns experience with Loop
Intimates
How Topicals enhanced the customer experience with Loop
Cosmetics
75%
drop in return rate
How Progress Jiu Jitsu mastered the return experience with Loop
Apparel
10%
drop in return rate (17% to 7%)
How Clove elevated the customer experience by switching from Happy Returns to Loop
Apparel
49%
revenue retention through exchanges
How Vitality uses Loop + Return Bars to deliver personalization at scale
Apparel
10%
return rate (below apparel industry benchmark of 13%)
How JAXXON uses Loop to optimize operations and increase revenue
Jewelry
9%
increase in exchanges with a tiered bonus credit system
How DailySale uses Loop to optimize returns and reduce fraud
Electronics
6x
ROI, which is the number of times Loop has paid for itself since 2022
How Tortuga leverages return data to improve product development with Loop
Apparel
Saint + Sofia retains revenue on over half their returns with Loop
Apparel
£69,152
upsell revenue in the last year
How Loop and CB/I Digital Helps Hammitt Retain Over Half a Million Dollars On Returns
Apparel
$583,981
revenue retained from returns
Aviator Nation retains revenue on over half of their returns with Loop
Apparel
64.6%
revenue retained from returns
DUER earned an additional $80,636 in annual upsell revenue
Apparel
$80,636
in last twelve months’ upsell revenue
How Bstore reached an NPS rating of 95 through returns with Loop
Apparel
50%
of revenue retained from returns
Studs generates additional retained revenue on one in five of their returns with Loop
Jewelry
20%
of revenue retained from returns
Loop helps LSKD retain revenue on over half of their returns
Apparel
53.0%
of return revenue is retained
How Coal Headwear embraced automated returns with Loop
Apparel
Narvar
Why Under 5'10 Came Back to Loop - And How They Retain 34.7% of Returned Revenue
Apparel
Redo
34.7%
revenue retention
How Odele personalized their returns experience with Loop
Cosmetics
Manual
How Hedley & Bennett reduced CX support time with Loop
Apparel
How Inherit Clothing Co. reduced refunds by 35% with Loop
Apparel
35%
Refunds reduced by 35%
How Chubbies increased customer lifetime value by 100% with Loop
Apparel
100%
CLV increased by 100%
How Love Your Melon raised $1M for nonprofits with Loop
Apparel
400%
decrease in manual returns support