Happy Returns x Loop

Loop is now Happy Returns’ preferred returns portal partner for Shopify brands. Book a call to see how Loop and Happy Returns can create the ultimate post-purchase experience.

 

Since launching the Loop x Happy Returns partnership, our customers are absolutely LOVING the return experience.

Alex Collis Director of Operations

Loop’s allowed us to WOW! the sh*t out of our customers during returns.

allbirds
Figs Logo
aviator nation

19% increase in CTLV

Merchants using Return Bars® than with other return methods

7.4% lower shipping cost

Return Bars® drive a 7.4%
reduction in shipping costs

10% reduction

Loop merchants see a 9.8% reduction in time to resolution in their first year on Loop

Retain up to 80% revenue with exchanges

Loop gives you the option to present exchanges in a variety of ways such as variant, instant, and uneven exchanges. Plus, our Workflows feature allows you to automate bespoke returns experiences. With 25+ conditions and 15+ actions (and growing!), leverage Loop’s Workflows to strategically reduce friction in the process.

Shop Now On-Store allows customers to shop your catalog directly on the platform, while Bonus Credit incentivizes them to make an exchange. Customers leave with a product they love and you increase brand loyalty and revenue retention — it’s a win-win.

Be supported each step of the way

Top-notch support that feels like an extension of your team. Whether you have technical issues or need post-purchase expertise, our team will ensure that you’re set up for success and best prepared to meet your customers and business needs.

Our first response (non-automated) time in 2024 averages within 1 hour and 7 minutes, so you can trust us to address any issues promptly. We’ve maintained 99.9% uptime for the past 3 years and have had no volume-related downtime over the last 4 holiday seasons.

At Loop, we’re focused on partnering with you every step of the way.

Reduce returns fraud with Workflows

Combined with Loop Workflows, which allow merchants to limit Return Bars® drop-offs for bad actors and issue refunds only after inspection, you can mitigate and prevent returns fraud. Happy Returns performs quality checks and item verification by scanning items when they are dropped off at Return Bars®.

Item grading & disposition data from inspection, along with past customer behavior, can be used to detect patterns and anomalies in transactions that could contribute to fraud—resulting in lower costs.

Choose from 60+ integrations for a better experience

Loop’s extensive partner ecosystem includes many technology and logistics partners to help merchants better manage the post purchase experience. From email marketing to customer experience to shipping, we have 60+ integrations that can seamlessly fit into your tech stack to choose from. We’re continuously adding more partners and integrations to our network, so you’re sure to find ones that work for you!

4,000+

brands trust Loop

250+

dedicated employees

15%

of Shopify’s GMV represented
by Loop merchants

Find out why 4,000+ brands choose Loop to deliver their ideal post-purchase experience