Retention & Profit
Fastest Growing Brand
Awarded to the enterprise brand with the largest growth in GMV YoY.
Retention & Profit
Fastest Growing Brand
Awarded to the mid-size brand with the largest growth in GMV YoY.
Retention & Profit
Revenue Retention Champion
Awarded to the brand that retained the highest dollar amount in return revenue.
Retention & Profit
Revenue Retention Leader
Awarded to the mid-size brand with the highest percent of revenue retained from returns.
Retention & Profit
Revenue Retention Leader
Awarded to the enterprise brand with the highest percent of revenue retained from returns.
Retention & Profit
Upsell Excellence Award
Awarded to the mid-size brand that converted the highest percent of returns into upsell opportunities.
Retention & Profit
Upsell Excellence Award
Awarded to the enterprise brand that converted the highest percent of returns into upsell opportunities.
Retention & Profit
Breakout Retention Growth
Awarded to the mid-size brand with the biggest increase in dollar revenue retention value YoY.
Retention & Profit
Breakout Retention Growth
Awarded to the mid-size brand with the largest percentage point increase in their revenue retention rate YoY.
Retention & Profit
Breakout Retention Growth
Awarded to the enterprise brand with the biggest increase in dollar revenue retention value YoY.
Retention & Profit
Breakout Retention Growth
Awarded to the enterprise brand with the largest percentage point increase in their revenue retention rate YoY.
Returns Mastery
Return Rate Reducer
Awarded to the enterprise brand with the largest percentage point decrease in their return rate YoY.
Returns Mastery
Return Rate Reducer
Awarded to the mid-size brand with the largest percentage point decrease in their return rate YoY.
Returns Mastery
Return Rate Champion
Awarded to the enterprise brand with the lowest return rate.
Returns Mastery
Return Rate Champion
Awarded to the mid-size brand with the lowest return rate.
Returns Mastery
Policy Optimizer
Awarded to the brand that has shown commitment to using data-driven insights to optimize return policies and boost performance.
Returns Mastery
Analytics Ace
Awarded to the brand that has unlocked the full value of analytics through smart customization, with the most customized dashboards.
Customer Loyalty
5-Star Experience Award
Awarded to the brand with the highest share of 5-star NPS/CSAT return ratings.
Customer Loyalty
Most Loved Return Experience
Awarded to the brand with outstanding NPS/CSAT customer feedback across a large volume of returns.
Customer Loyalty
Customer-First Brand
Awarded to the brand that consistently puts their customers at the center of their post-purchase strategy.
Customer Loyalty
Best Tracking Page
Awarded to the brand that has crafted the most user-friendly and engaging tracking page
Innovation Leaders
Innovation Leader
Awarded to the brand pushing boundaries in returns strategy and customer experience.
" [Loop] actually was making incremental improvements to the product... We weren’t just getting told, ‘we’re going to put that in our product roadmap.’ We were actually getting results.”
Sam Buckingham, Director of Global Digital Product for KEEN
Read the caseInnovation Leaders
Build with Us Award
Awarded to the brand whose feedback shapes our platform and drives innovation for the Loop community.
“Loop has helped us transform returns from a loss into a loyalty driver, turning what used to be a friction point into a brand touchpoint.”
Alexandria Collis, Sr. Director of Operations at Princess Polly
Read the caseInnovation Leaders
One Size Fits None Award
Awarded to the brand that’s mastering automation and personalization at scale with the most active workflows.
Innovation Leaders
Loop Luminary Award
Awarded to Emily McMorann of Oh Polly as a top champion in driving success through collaboration and commitment to better post-purchase experiences.
"We often suggest feature requests and new ways to push the boundaries of a standard returns process, and to have Loop onboard and eager to support us makes for a great working relationship."
Emily McMorann, Customer Journey Manager
Read the case* For certain performance-based awards, winner selection was informed by a range of contextual and data quality factors.
Join us for Inside the Fastest Growing Brands: 2025 Benchmarks Unpacked on September 9th at 1:30pm EST. Get an exclusive first look at our upcoming benchmark report and hear from Loop Legends award winners like Oh Polly, as they share proven strategies for protecting profits and boosting customer loyalty ahead of peak season.
5,000+
Shopify Brands
13,872,557
Returns Analyzed
$563,853,809
Total Retained Revenue
Discover the retention, upsell, and customer-love strategies that earned our Loop Legends their awards. And how Loop can help you do the same.