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It's a Match!

Loop + Wonderment is the perfect match to help customers fall in love with your brand

Love is in the air and so is a seamless shopping experience ❤️ Loop has acquired Wonderment, Shopify’s #1 proactive CX and order tracking platform, to deliver a best-in-class solution for merchants.

Together, we’re uniting commerce operations in perfect harmony, turning friction into opportunities to drive revenue and build lasting customer relationships. 💕

Fall in love with better CX 💖

Book a demo with a team member today!

💘 A match made for merchants 💘

Love at first site? Absolutely. Loop and Wonderment are coming together to create a seamless post-purchase experience that keeps your customers swooning:

Eliminate Fragmented Communication

Proactively manage customer expectations with real-time shipment insights and predictive analytics.

Simplify Complex Returns Management

Streamline your returns processes and reduce operational burdens.

Deliver Transparency in Shipping

Offer customers the clarity they expect with advanced tracking tools and actionable insights.

Tracking page

With Wonderment, Shopify merchants see an average...

Return on Investment

Return on Investment

Fewer 'Where is My Order' Inquiries

Fewer 'Where is My Order' Inquiries

Lift in Same-Month Repeat Purchase Rate

Lift in Same-Month Repeat Purchase Rate

With Loop, 5,000 merchants...

See up to 80% retained revenue

See up to 80% retained revenue

Have retained $2.4B+ in sales

Have retained $2.4B+ in sales

Represent 15% of Shopify’s GMV

Represent 15% of Shopify’s GMV

With Loop + Wonderment, you can...

Access AI-powered insights to predict customer behavior and improve decision-making.

Reduce customer support inquiries with clear, proactive updates.

Create trust-building interactions throughout the entire purchase journey.

Resources You’ll Love 💖

Meeting customer expectations with ecommerce order tracking

Article

Meeting customer expectations with ecommerce order tracking

Updated on Jul 9

Building customer trust with transparency in return tracking

Article

Building customer trust with transparency in return tracking

Updated on Aug 6

How to integrate order and return tracking with customer service

Article

How to integrate order and return tracking with customer service

Updated on Aug 12

What every USPS tracking status means (and what to do about it)

Article

What every USPS tracking status means (and what to do about it)

Updated on Oct 26

What is a delivery exception? Everything you need to know

Article

What is a delivery exception? Everything you need to know

Updated on Oct 24

Let's make CX a love story 💕

Book a Demo Today