Brand Resource Hub

Variant Exchanges: Allow shoppers to exchange instead of return

Variant Exchanges give shoppers the opportunity to swap for the right size or color instead of asking for a refund. This video walks through how to enable the feature in your Loop settings, configure price difference rules, and save your changes — so you can start retaining more revenue right away.

Instant Exchanges: Encourage more exchanges and repeat purchases

Let shoppers get their exchange right away. With payment info collected upfront, Instant Exchange removes risk and turns refund-requesters into repeat customers.

Customize Reports & Dashboards

Customize reports and dashboards to highlight the data that matters most. Add filters, adjust visualizations, and fine-tune layouts to keep key insights front and center.

Fraud Workflows: Automate Fraud Handling

Loop Intelligence’s fraud tools evaluate every return, even without Workflows in place, but they don’t take action automatically. Configure a fraud Workflow to apply actions to high-risk returns.

Save Return Costs with Keep Item

Keep Item allows customers to keep an item instead of sending it back, helping save on return shipping costs. This article explains how it works, how to set it up in your return policy or through Workflows, and common use cases.

Shop Later: Turn Refunds Into Future Purchases

Learn how to use Shop Later by Loop to turn refunds into repeat purchases and retain more revenue. This walkthrough covers setup, customization, and creating upsell opportunities during the returns process.

Shop Now: Turn Refunds Into a Shopping Opportunity

Shop Now lets shoppers exchange a purchased item for other products in the store catalog, including multiple items in one flow. It helps retain revenue, drive upsells, and encourage shoppers to keep spending with a Shop Now bonus credit.

Bonus Credit: Offer Incentives for Exchanges

Bonus Credit is Loop's intelligent incentive engine that transforms refunds into retained revenue. It rewards shoppers for choosing exchanges or store credit instead of refunds by offering them extra credit (either a flat amount like $10 or a percentage like 10% of their return value).

Detect & Block Fraudulent Returns

See how high-risk returns are flagged early, legitimate customers receive fast refunds without unnecessary delays, and fraud prevention improves over time with smarter modeling, protecting revenue while maintaining a great customer experience.

Common Workflow Templates

This guide walks through some of the most commonly used Workflows, like rejecting final sale items, waiving return fees, and enabling an extended holiday return window.