Once Tortuga Backpacks signed on with Loop, they were able to instantly eliminate the tedium of their manual returns process. With Loop’s Workflows, Tortuga can convert customers to a seamless self-service workflow that makes it simple to get a refund or an exchange for a product they liked better.
As a premium brand, Tortuga wants to guarantee that customers get the right product for them—and with Loop’s ease of returns, they’ve been able to market their return policy, offering customers a 30-day try-at-home period. If a shopper doesn’t like a certain product, they can get a refund or exchange, no questions asked—delivering a superior customer experience that shows customers that they care, without relying on CX resources.
Plus, Loop’s Instant Exchange process “helps us get people from almost the right bag into the actual right bag,” says Perrotta.