Exchanges
Turn refunds into exchanges
Delight your customers with exchanges that put money back in your pockets.
Exchanges
Exchanges
Save time for your customer support team by automating your exchanges. Let your shopper handle their own returns on their own time, using a self-serve return portal.
With Loop, you can automate every return—even the complicated ones. That means your team can handle customer support tickets that need a little TLC.
57%
Of Loop returns become exchanges. On average, our brands turn 57% of Loop returns into exchanges, thanks to our advanced exchange features, upsell incentives, and more.
Variant exchanges
Many returns are due to size-related reasons. Give your customers the simplest way to get the right fit, every time.
With Loop, variant exchanges allow customers to easily swap their item for a different size or color with a few simple clicks.
Every refund is a missed opportunity. See how much annual revenue your brand is sacrificing from unnecessary refunds versus strategic exchanges, and discover the profit you're leaving on the table.
Use the calculator and instantly see your estimated retained revenue and the potential profit you're missing from unnecessary refunds. Calculate your hidden gains today →
Advanced exchanges
Certain colors or patterns set up as different products in Shopify? No problem. With Advanced Exchanges, you can offer similar products for exchange right within the flow, all while offering only what is in-stock and ready to ship out.
Loop supports even the most complex return situations. Allow customers to exchange for one or more items within a bundle in just a few clicks.
Regular exchanges require receiving the return first. Instant exchanges ship replacements immediately with a card hold. Both are good options, but instant exchanges offer quicker satisfaction.
Policies vary. Some brands offer free exchanges to encourage loyalty, while others charge small fees or use a tool like Checkout+.
Yes - exchanges keep customers in your ecosystem, retain revenue, and signal flexibility.
A quick chat with a Loop expert ensures your experience is tailored to your brand’s needs, so you can start driving more revenue + happier customers from day one. Book a time!
With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.
