See why the UK’s top brands choose Loop over Narvar


Schedule your 1:1 returns consultation to see how Loop stacks up against Narvar and other returns platforms.


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Powering superior returns at 3,500+ brands:

Why choose Loop over Narvar?

customer loyalty

Turn your returns into a shopping spree

Gift cards and redirects back to Shopify can be risky when you’re trying to drive revenue retention and increase CLTV along the way. Loop’s first-to-market Shop Now feature provides a shopping-like experience on your site, ensuring a new product, or two, is selected before completing the exchange process. This keeps your accounts streamlined while maximizing profits. 

save time and money

An easier way to customize your experience

Your ideal returns experience is as unique as your brand, and we’re here to bring it to life through our flexible Workflows feature. While a lot of solutions tout customization, Loop helps you automate your return policies through simple if/then actions via Workflows. You can set and forget workflows based on customer segment, product SKU, season, and more.

customer retention

Dedicated account management invested in your growth

Our primary focus is ensuring your success. We have a whole team focused on you: dedicated, guided onboarding to get you set up, dedicated support team when you need a little extra help, and a Merchant Success Manager with a track record of helping brands achieve their ideal post-purchase experience. You can expect QBRs and tailored tactics to reduce returns. We’re in the business of having brands endure the test of time.

Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

DHL returns

The right logistics stack for your products

Loop works with major UK carriers to help you set up the best logistics solution for your returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.

Coal Headwear Loop Returns

How Coal Headwear embraced automated returns with Loop

Coal Headwear is now able to save time and effort on returns while offering an exceptional customer experience.

After a brief stint with Narvar, Coal Headwear realised they needed to look for a better returns tool—that’s when they found Loop.

Once onboarded, they saw a significant shift: Easier and more intuitive processes.

Together, we continue to delight their shoppers, and improve their retention.


Amazing app, we were using Narvar before, and I can’t express how much better Loop is. We’ve been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.



The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process.

We love LOOP! The interface is super user-friendly and is a great customer experience. The help we’ve received from the LOOP team has also been extraordinary.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximise retention and create a delightful returns experience for your shoppers.