4000+
brands trust Loop
200+
dedicated employees
15%
of Shopify's GMV represented by Loop merchants
Retain up to 80% revenue with exchanges
Loop gives you the option to present exchanges in a variety of ways such as variant, instant, and uneven exchanges. Plus, our Workflows feature allows you to automate bespoke returns experiences. With 25+ conditions and 15+ actions (and growing!), leverage Loop’s Workflows to strategically reduce friction in the process.
Shop Now On-Store allows customers to shop your catalog directly on the platform, while Bonus Credit incentivizes them to make an exchange. Customers leave with a product they love and you increase brand loyalty and revenue retention — it’s a win-win.
Be supported each step of the way
Top-notch support that feels like an extension of your team. Whether you have technical issues or need post-purchase expertise, our team will ensure that you’re set up for success and best prepared to meet your customers and business needs.
Our first response (non-automated) time in 2024 averages within 1 hour and 7 minutes, so you can trust us to address any issues promptly. We’ve maintained 99.9% uptime for the past 3 years and have had no volume-related downtime over the last 4 holiday seasons.
At Loop, we’re focused on partnering with you every step of the way.
Reduce returns fraud with Workflows
Combined with Loop Workflows, which allow merchants to limit Return Bar® drop offs for bad actors and issue refunds only after inspection, you can mitigate and prevent returns fraud. Happy Returns uses patent-pending item scanning and verification to further prevent fraud when items are dropped off at Return Bar® locations.
Item grading & disposition data from inspection, along with past customer behavior, can be used to detect patterns and anomalies in transactions that could contribute to fraud—resulting in lower costs.
Choose from 120+ integrations for a better experience
Loop’s extensive partner ecosystem includes many technology and logistics partners to help merchants better manage the post purchase experience. From email marketing to customer experience to shipping, we have 60+ integrations that can seamlessly fit into your tech stack to choose from. We’re continuously adding more partners and integrations to our network, so you’re sure to find ones that work for you!
24% increase in CLTV
Merchants coming to Loop from Happy Returns see a median CLTV increase of 24% in their first year on Loop
12% earlier purchases
Repeat customers purchase 12% earlier with Happy Returns Return Bar® services
30% more revenue retained
Loop’s features like Workflows, Shop Now, and Instant Exchange help merchants retain up to 80% revenue with Loop
Have more questions?
Yes, Loop and Happy Returns work together seamlessly so you can take advantage of Happy Returns Return Bar® on best-in-class returns portal.
Reach out to your Account Manager at Happy Returns to learn how you can maintain your Return Bars® while migrating your Returns Portal to Loop.
You’ll have a dedicated Onboarding Specialist to help with set-up and a Merchant Success Manager to help you navigate the transition. Onboarding times vary per merchant, but can be as fast as 2 weeks!
Terms and Conditions:
Early Termination Fee: Notwithstanding the inability for Merchant to terminate the Agreement (or any Order Form) for convenience before the end of the Order Term, if Merchant give its intent to do so or triggers a default under section 3.2.5, Company shall be permitted to elect to accelerate and immediately bill for (i) the remaining Base Fees that will come due through the end of the Order Term as of the time of attempted termination (capped at six months); and (ii) Minimum Commitment Fee. Such election shall be without prejudice to any other Company’s rights or remedies available to Company under this Agreement. For usage merchants: [IETFMU] Merchant will not pay for the per-return fee or base fee for twelve (12) months starting on the effective date. From the effective date until the twelve (12) months expire, the merchant’s returns will be used to assess the minimum commitment at the end of the term. After the twelve (12) months have expired, the merchant will be responsible for paying the per-return and base fees for the remainder of their term. For flat merchants: [IETFMF] Merchant will not pay for fees for twelve (12) months starting on the effective date. After the twelve (12) months have expired, the merchant will be responsible for paying the fees for the remainder of their term.