“With Loop, there’s a lot of self-serve options. Shoppers can choose what to exchange as quickly, and as conveniently to them, as possible,”
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With features like Shop Now and Later, Instant Exchange, and Bonus Credit, you’ll have everything you need to keep your shoppers engaged, even after a return.
Let customers (even those who have already opted for a refund) exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Instant Exchange give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out, and it retains revenue that you might have otherwise lost.
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
Tracking
Loop has acquired Wonderment, a proactive customer experience and advanced order tracking platform that helps you cut support costs, amplify word of mouth, and supercharge your brand's growth – all in one unified platform.
Logistics
Loop partners with top carriers including FedEx, DHL, USPS, and more to power seamless domestic and cross-border shipping for returns.
And with our Global-e integration, you can consolidate returns management into a single, streamlined system for both domestic and international returns.
Retained revenue calculator
What’s your total return volume?
What’s your average order value?
£150
With Loop
Avg. revenue retention
34%
Refunded revenue
£5,940,000
Retained revenue
£3,060,000
Without Loop
Revenue retention
5%
Refunded revenue
£8,550,000
Retained revenue
£450,000
Enterprise service delivery and security
As the only returns management solution designated a Shopify Premier Partner, we're dedicated to backing your business growth every step of the way. We guarantee 99.9% uptime, and our expert team is here to support your onboarding and sustained growth on Loop with 24/7 support and < 2 hour response time.
Our top-tier security and compliance standards have you covered with SOC2 II, CCPA and GDPR. Enhance security with SSO and two factor authentication.
We partner with 120+ agencies and tech platforms across the world to help your brand create the best post-purchase experience, domestically and abroad. Here are just a few:
Case Study
Brandon Blackwood hit 30% revenue retention with smart returns strategy
Updated on May 22
Blog
Loop supercharges e-commerce experience with Wonderment acquisition
Updated on Dec 10
Blog
How a great post-purchase experience can boost customer retention
Updated on Sep 23
Case Study
Princess Polly boosted returns satisfaction from 80% to 90% with Loop
Updated on May 22
Blog
Offset Rising Return Costs with Loop’s Exciting New Product
Updated on Oct 15