"Loop allows us as a brand to automate transactions so that customers have all their needs met. We couldn’t operate at the scale that we do, with the headcount we have, if it wasn’t for Loop."
Read story
With features like Shop Now and Later, Instant Exchange, and Bonus Credit, you’ll have everything you need to keep your shoppers engaged, even after a return.
Let customers (even those who have already opted for a refund) exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Instant Exchange give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out, and it retains revenue that you might have otherwise lost.
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
Fraud and abuse tools
Leverage our machine-learning fraud tools to automatically flag returns suspected of fraud or abuse. Loop's fraud tools have successfully detected 87% of confirmed return fraud.
Tracking
Loop has acquired Wonderment, a proactive customer experience and advanced order tracking platform that helps you cut support costs, amplify word of mouth, and supercharge your brand's growth.
Retained revenue calculator
What’s your total return volume?
What’s your average order value?
$135
With Loop
Avg. revenue retention
39%
Refunded revenue
$82,350,000
Retained revenue
$52,650,000
Without Loop
Revenue retention
3%
Refunded revenue
$130,950,000
Retained revenue
$4,050,000
Logistics
Loop partners with top carriers including FedEx, DHL, USPS, and more to create the best post-purchase experience and power seamless domestic and cross-border shipping for returns.
Enterprise service delivery and security
As the only returns management solution designated a Shopify Premier Partner, we're dedicated to backing your business growth every step of the way. We guarantee 99.9% uptime, and our expert team is here to support your onboarding and sustained growth on Loop with 24/7 support and < 2 hour response time.
Our top-tier security and compliance standards have you covered with SOC2 II, CCPA and GDPR. Enhance security with SSO and two factor authentication.
We partner with 120+ agencies and tech platforms across the world. Here's a preview into how Loop seamlessly integrates with Tuckernuck's existing tech stack:
Customer
How Brandon Blackwood upleveled their return operations with Loop
Updated on Jan 10
Article
How a great post-purchase experience can boost customer retention
Updated on Sep 23
Article
Happy Returns has selected Loop as its preferred returns portal partner for Shopify brands
Updated on Jun 11
Article
Loop supercharges e-commerce experience with Wonderment acquisition
Updated on Dec 10
Customer
Saint + Sofia retains revenue on over half their returns with Loop
Updated on Sep 26
Article
How to stop returns fraud and abuse with Loop’s fraud detection tool
Updated on Oct 29