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Why Australia’s top brands use Loop over Aftership


Schedule your 1:1 returns consultation to see how Loop stacks up against AfterShip and other returns platforms.


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Loop’s allowed us to WOW! the sh*t out of our customers during returns.

Powering superior returns at 3,500+ ecommerce brands:

Why choose Loop over Aftership?

customer loyalty

Hyper-focused on the best returns solution

Our first product is our returns solution. We have over 100 partnerships and integrations to ensure Loop fits seamlessly into your tech stack. Loop was first-to-market with leading solutions such as Shop Now, a shopping experience within returns that drives exchanges and upsell revenue. Or Instant Exchange, a risk-free way for customers to get the right item for them, faster. We’re here for more revenue retention through exchanges.

save time and money

Flexibility to provide your ideal returns experience

Your ideal returns experience is as unique as your brand, and we’re here to bring it to life through our flexible Workflows feature. You can seamlessly customize your return policies and ideal experience based on customer segment, product SKU, season, and more. Set and forget, let Loop’s powerful automation take the wheel.


Going global has never been easier

We recognize part of your growth journey includes going global. We help brands both locally and globally to partner with the best cross-border shipping and logistics partners for simplified label generation and returns management. You can provide the same great returns experience across your markets – ensuring a cohesive brand image and simplified operations.

Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

under 5'10 ecommerce returns

Why Under 5’10 switched from AfterShip to Loop

Under 5’10 was facing challenges with a rigid returns solution that was complicated for shoppers and lacked insightful reporting.

After partnering with Loop, they’re now seeing 32% retention rate on returns, $1.09 in upsell per return, a much more hands-off return process, and improved customer satisfaction.

Together, we continue to delight their shoppers and improve their retention.


We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she’s friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.