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Why Australia’s top brands use Loop over ReturnGo


Schedule your 1:1 returns consultation to see how market-leader Loop stacks up against ReturnGo and other returns platforms.


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Loop’s allowed us to WOW! the sh*t out of our customers during returns.

Powering superior returns at 3,500+ ecommerce brands:

Why choose Loop over ReturnGo?

ecommerce customers

Drive customer retention with the best returns experience

Our intuitive, self-serve portal delivers a hassle-free experience for your customers, while keeping the backend accounting and processing simple for your staff. Customers can easily initiate returns to our system and because the process is automated, you can streamline your operations.

With customizable and easy-to-use Workflows, you can auto-enforce your return policy however   you need: require photos, only allow refunds on damaged goods, give extended return windows to VIP customers – all with just a few clicks. Make returns feel like shopping again and your post-purchase experience the reason why customers come back.

Loop returns

Fuel your growth sustainably across the full post-purchase journey 

On average, Loop merchants retain revenue on 50% of returns. By offering shoppers compelling exchange incentives during the returns flow, you can turn returns into opportunities for additional sales. Not only that, features like Shop Now and Bonus Credit help drive upsells and build customer loyalty during a return. 

Between Loop’s seamless customer experience and advanced exchange features we’ve pioneered, returns will be putting money back into your pocket more often than not. Plus, power a cost-effective and efficient reverse logistics engine by easily connecting Loop to worldwide carriers and logistics partners.

Loop vs Returnly

Use data and insights to reduce fraud and identify product issues

With our advanced analytics dashboards, Loop makes it easy for you to parse through your returns data. Looking at return reasons can help merchants identify products that are frequently returned and address product issues, while customer data can be used to detect patterns and anomalies in transactions that could contribute to fraud—all resulting in cost savings.

Data-driven insights not only minimize financial losses, but also enhance overall customer satisfaction. Loop’s analytics dashboards serve as a powerful tool for businesses to make informed decisions, mitigate risks, and optimize their operations based on real-time data and trends.

Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

why provide overnight shipping

The right logistics stack for your products

Loop works with major shipping carriers to help you set up the best logistics solution for your returns. Need international return shipping? We’ve got you covered.


How Loop helped LSKD retain revenue on over half of their returns

As a growing business, LSKD realized they needed to look for a reliable return automation tool. What they didn’t expect was finding a solution that also increased their upsell value per return.

Once onboarded with Loop, they saw a significant shift: efficient return processes that moved the needle. Together, we continue to delight their shoppers, and improve their retention rates.


We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she’s friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.