We are energized to announce Loop’s new partnership with Attentive, which will allow our merchants to leverage return data to create personalized text messages for their customers.

What is Loop Returns?

Loop has redefined the post-purchase experience by enabling Shopify brands to transform returns into exchanges. Today, Loop helps over 1,100 brands increase customer loyalty, retain more revenue, and lower unnecessary costs by automating their returns process. Over the last five years, we’ve automated over 15 million returns and our merchants have retained more than $400 million in revenue.

What is Attentive?

Attentive^® is the leader in conversational commerce, reinventing business to consumer communication. Their SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, Attentive drives billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

What can you achieve with this integration?

Over 90% of customers say they want businesses to communicate with them through text messages – and thanks to the Loop + Attentive integration, now you can. Together, we will ensure you provide your customers with data-driven, helpful, and timely reminders at key points during their returns process.

Here are three key benefits:

One Phone Number:
Create a seamless customer experience by sending return notifications through the same phone number used for marketing texts, ensuring your messages will get through and not be ignored by customers.

Automated Triggers:
Keep customers informed with a variety of notification triggers to communicate updates around return or exchange status, alert customers when an exchanged item is out of stock, and provide other helpful reminders that facilitate an easy and transparent returns process.

Customized Journeys:
Set up Loop Returns notification triggers directly within Attentive Journeys to build stronger customer relationships while sending the right messages at the right times.

We empower Shopify brands to deliver a seamless post-purchase experience, and we are always looking for ways to improve our service. By integrating with Attentive, we hope to continue to deliver on that promise.

The Loop + Attentive integration is now available for early access. For more information on how to get started using the integration, check out our Help Center article.