Loop Support | Loop Returns

Automated

World-class support

Fully optimizing the post purchase journey while reducing your exposure to rising costs and fraud, requires specialized knowledge. That’s where our top-tier merchant success and support team comes in. Trusted by some of the world’s most cherished brands, we offer invaluable insights to keep you ahead of market shifts and foster sustainable growth.

With Loop you get access to a top caliber merchant success and support team that guides some of the world’s most loved brands on how to stay ahead of market shifts and grow their business, sustainably.

In the fast-paced world of ecommerce, every misstep can be costly. Loop not only accelerates your learning curve but also ensures that action becomes stepping stones toward success.

Expert Support

Leverage a team of experts to support your onboarding and growth on Loop.

Platform Scalability

99.9% uptime for the past 3 years. No volume-related downtime over the last 4 holiday seasons.

Prompt Response

<2 hour first response SLA weekdays from 9-7pm ET

Words straight from our customers

Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!

Loop Returns and Exchanges has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Communication with their team is top-notch, always keeping us in the loop about new features and updates. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide.

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps’ docs’ I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

Curated resources

Customer

How Vitality uses Loop + Return Bars to deliver personalization at scale

Updated on Jul 24

Customer

How JAXXON uses Loop to optimize operations and increase revenue

Updated on Aug 22

Customer

How DailySale uses Loop to optimize returns and reduce fraud

Updated on Aug 22

Customer

How Tortuga leverages return data to improve product development with Loop

Updated on Jul 24

Retain more revenue

Prevent fraud & optimize costs

Drive customer loyalty

Improve customer experience

Top resources

By market

Help & support

Loop supports your ecommerce journey

We offer invaluable insights to keep you ahead of market shifts and foster sustainable growth

World-class support

Words straight from our customers

Curated resources

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