In case you missed our exciting product updates, watch our Loop Launches Webinar here
Schedule your 1:1 returns consultation to see how market-leader Loop stacks up against ReturnGo and other returns platforms.
Drive customer retention with the best returns experience
Our intuitive, self-serve portal delivers a hassle-free experience for your customers, while keeping the backend accounting and processing simple for your staff. Customers can easily initiate returns to our system and because the process is automated, you can streamline your operations.
With customizable and easy-to-use Workflows, you can auto-enforce your return policy however you need: require photos, only allow refunds on damaged goods, give extended return windows to VIP customers – all with just a few clicks. Make returns feel like shopping again and your post-purchase experience the reason why customers come back.
Fuel your growth sustainably across the full post-purchase journey
On average, Loop merchants retain revenue on 50% of returns. By offering shoppers compelling exchange incentives during the returns flow, you can turn returns into opportunities for additional sales. Not only that, features like Shop Now and Bonus Credit help drive upsells and build customer loyalty during a return.
Between Loop’s seamless customer experience and advanced exchange features we’ve pioneered, returns will be putting money back into your pocket more often than not. Plus, power a cost-effective and efficient reverse logistics engine by easily connecting Loop to worldwide carriers and logistics partners.
Use data and insights to reduce fraud and identify product issues
With our advanced analytics dashboards, Loop makes it easy for you to parse through your returns data. Looking at return reasons can help merchants identify products that are frequently returned and address product issues, while customer data can be used to detect patterns and anomalies in transactions that could contribute to fraud—all resulting in cost savings.
Data-driven insights not only minimize financial losses, but also enhance overall customer satisfaction. Loop’s analytics dashboards serve as a powerful tool for businesses to make informed decisions, mitigate risks, and optimize their operations based on real-time data and trends.
WORDS STRAIGHTS FROM OUR CUSTOMERS
Loop has been amazing for us. It has automated our returns, allowing our customer care team to focus on customer inquiries and take care of customers better.
Loop has provided a significant upgrade to our customers’ return+exchange experience. Their ability to process multiple types of returns+exchanges coupled with their excellent onboarding and account management teams have made the transition from our old provider that much smoother.
We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!
Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.
