WHY MORE BRANDS CHOOSE LOOP
Share a few contact details to see why 3500+ merchants trust Loop to deliver a best-in-class post-purchase experience.
“More than ever, profitability needs to be a core focus for brands—and Loop helps make returns profitable”
Kyle Hency, Chubbies
See how Chubbies doubled their customer LTV with Loop.
FEATURES
Our intuitive, self-serve portal delivers a hassle-free experience for your customers, while keeping the backend accounting and processing simple for your staff. Customers can easily initiate returns to our system and because the process is automated, you can streamline your operations.
With customizable and easy-to-use Workflows, you can auto-enforce your return policy however you need: require photos, only allow refunds on damaged goods, give extended return windows to VIP customers – all with just a few clicks. Make returns feel like shopping again and your post-purchase experience the reason why customers come back.
On average, Loop merchants retain revenue on 50% of returns. By offering shoppers compelling exchange incentives during the returns flow, you can turn returns into opportunities for additional sales. Not only that, features like Shop Now and Bonus Credit help drive upsells and build customer loyalty during a return.
Between Loop’s seamless customer experience and advanced exchange features we’ve pioneered, returns will be putting money back into your pocket more often than not. Plus, power a cost-effective and efficient reverse logistics engine by easily connecting Loop to worldwide carriers and logistics partners.
With our advanced analytics dashboards, Loop makes it easy for you to parse through your returns data. Looking at return reasons can help merchants identify products that are frequently returned and address product issues, while customer data can be used to detect patterns and anomalies in transactions that could contribute to fraud—all resulting in cost savings.
Data-driven insights not only minimize financial losses, but also enhance overall customer satisfaction. Loop’s analytics dashboards serve as a powerful tool for businesses to make informed decisions, mitigate risks, and optimize their operations based on real-time data and trends.
Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager has been perfect throughout setup and even after with any questions we have hade. Such an ease working with these guys and I can't thank them enough!
The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted trough the platform. Highly recommended for businesses looking to optimise the overall returns process.
We love LOOP! The interface is super user-friendly and is a great customer experience. The help we've received from the LOOP team has been extraordinary.
Loop offers flexible usage-based plans, where you’ll pay a low base fee and additional return fees based on your actual return volume. Check out our pricing page for more details.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
We currently do not offer a free trial, but you can book a demo above.
You will be billed based on submitted returns for the calendar month. Your submitted returns are tracked and visible in your Loop admin dashboard.
