Featured resource: Turning returns into revenue
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But the most successful ecommerce teams know that’s a false trade-off, especially when it comes to the post-purchase experience.
The post-purchase experience isn’t just another cost-draining touchpoint: it’s a powerful revenue driver and lever for margin protection. When handled strategically, it can increase customer lifetime value, drive efficiency and reduce support costs, and create loyalty that lasts well beyond the buy button.
Retention is poised to be the #1 differentiator for the next generation of brands: and transactional touchpoints are one of the most under-utilized (yet impactful!) levers to get there.
A cohesive, end-to-end transactional campaign that includes order tracking landing pages, emails, and SMS campaigns is 10x more effective at bringing visitors back to your site than traditional marketing campaigns.
Download the full report for your playbook to reducing WISMO, driving upsell revenue, and building customer trust.
Whether you’re looking for innovative ways to drive profitability or expert insights on premium CX and consumer expectations, this live conversation explores how retailers can effectively reduce costs and protect their bottom line while delivering a premium post-purchase customer experience.
Blog
Proactive returns management: Turning returns into revenue
Learn how to build a proactive returns management strategy to optimize for an improved customer experience and higher retained revenue through exchanges.
Updated on Mar 13
Blog
How post-purchase can increase customer retention
Learn more about how post-purchase can increase customer retention.
Updated on Apr 23
Resource
Increase sales & eliminate costs with consumer-paid returns
You might've heard a little about consumer-paid returns models lately. We're here to break it down - the good, the bad, and the profitable.
Updated on May 28
Blog
How returns automation is helping businesses scale sustainably
Get the data behind how returns automation can boost your brand’s efficiency, and learn what to look for in a solution.
Updated on Nov 8
Case Study
Why Under 5'10 Came Back to Loop - And How They Retain 34.7% of Returned Revenue
Loop’s Shop Now, Instant Exchange, Insights, and Offset features help Under 5’10 streamline their returns process, improve the customer experience, and retain more revenue – all for free.
Updated on May 6
Blog
Gross revenue retention: The key metric for UK retailers
Learn why GRR is an important metric for tracking customer loyalty and your brand’s sustainability.
Updated on Mar 27
Case Study
How Mockingbird curbed fraud without hurting the customer experience
When Mockingbird began experiencing problems with returns fraud, they were delighted to discover that Loop had continually innovated alongside their brand—and offered the right fraud prevention technology at the right time to help them.
Updated on Feb 11
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Monthly recurring revenue: The guide for UK businesses
Learn what MRR is, how to track it, and how to improve this key metric for your ecommerce brand.
Updated on Apr 3
Case Study
How SuitShop reduced CX ticket volume by 80% with Loop
Choosing Loop empowered SuitShop to maximize their efficiency without scaling their headcount, helping them preserve capital to support their omnichannel growth strategy.
Updated on Dec 18
Blog
Create a modern (2025) return policy for your online store
Get strategies for small retailers to build a best-in-class returns experience.
Updated on Mar 26