See why UK’s top brands choose Loop over ReturnGo


Schedule your 1:1 returns consultation to see how market-leader Loop stacks up against ReturnGo and other returns platforms.


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Powering superior returns at 3,500+ brands:

Why choose Loop over ReturnGo?

return data

Drive customer retention with the best returns experience

Our intuitive, self-serve portal delivers a hassle-free experience for your customers, while keeping the backend accounting and processing simple for your staff. Customers can easily initiate returns to our system and because the process is automated, you can streamline your operations.

With customizable and easy-to-use Workflows, you can auto-enforce your return policy however   you need: require photos, only allow refunds on damaged goods, give extended return windows to VIP customers – all with just a few clicks. Make returns feel like shopping again and your post-purchase experience the reason why customers come back.

return incentives

Fuel your growth sustainably across the full post-purchase journey 

On average, Loop merchants retain revenue on 50% of returns. By offering shoppers compelling exchange incentives during the returns flow, you can turn returns into opportunities for additional sales. Not only that, features like Shop Now and Bonus Credit help drive upsells and build customer loyalty during a return. 

Between Loop’s seamless customer experience and advanced exchange features we’ve pioneered, returns will be putting money back into your pocket more often than not. Plus, power a cost-effective and efficient reverse logistics engine by easily connecting Loop to worldwide carriers and logistics partners.


Use data and insights to reduce fraud and identify product issues

With our advanced analytics dashboards, Loop makes it easy for you to parse through your returns data. Looking at return reasons can help merchants identify products that are frequently returned and address product issues, while customer data can be used to detect patterns and anomalies in transactions that could contribute to fraud—all resulting in cost savings.

Data-driven insights not only minimize financial losses, but also enhance overall customer satisfaction. Loop’s analytics dashboards serve as a powerful tool for businesses to make informed decisions, mitigate risks, and optimize their operations based on real-time data and trends.

Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

DHL returns

The right logistics stack for your products

Loop works with major UK carriers to help you set up the best logistics solution for your returns. Use RoyalMail, DPDUK or DHL? No problem. Need international return shipping? We’ve got you covered.


Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager has been perfect throughout setup and even after with any questions we have had. Such an ease working with these guys and I can’t thank them enough!



The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process.

We love LOOP! The interface is super user-friendly and is a great customer experience. The help we’ve received from the LOOP team has also been extraordinary.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.