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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

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How to get customer insights from your returns process

Returns Management

How to get customer insights from your returns process
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Tasha Reasor

January 20, 2022

Using AR technology to lower your ecommerce return rate

Returns Management

Using AR technology to lower your ecommerce return rate
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Tasha Reasor

January 18, 2022

How to write a return policy: The 5 questions you need to answer

Returns Management

How to write a return policy: The 5 questions you need to answer
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Tasha Reasor

December 30, 2021

5 return policy page examples you should copy

Returns Management

5 return policy page examples you should copy
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Tasha Reasor

December 21, 2021

The 3 most important customer checkpoints during the return process

Returns Management

The 3 most important customer checkpoints during the return process
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Carly Greenberg

December 9, 2021

How to optimize packaging for returns & exchanges

Returns Management

How to optimize packaging for returns & exchanges
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Carly Greenberg

November 2, 2021

How to reduce returns in ecommerce: 10 rules

Returns Management

How to reduce returns in ecommerce: 10 rules
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Carly Greenberg

September 8, 2021

How to offer free returns shipping (and make money doing it)

Returns Management

How to offer free returns shipping (and make money doing it)
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Carly Greenberg

July 14, 2021

The 3 most important touchpoints during a return

Returns Management

The 3 most important touchpoints during a return
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Tasha Reasor

June 23, 2021

The ecommerce return KPIs every brand should know

Returns Management

The ecommerce return KPIs every brand should know
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Carly Greenberg

May 26, 2021

How long do customers take to return?

Returns Management

How long do customers take to return?
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Carly Greenberg

May 20, 2021

Returns are not a game of risk management and insurance

Returns Management

Returns are not a game of risk management and insurance
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Carly Greenberg

May 12, 2021

The most powerful influencers on return behavior in ecommerce.

Returns Management

The most powerful influencers on return behavior in ecommerce.
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Carly Greenberg

April 14, 2021

5 return policy page examples worth copying.

Returns Management

5 return policy page examples worth copying.
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Carly Greenberg

April 7, 2021

Why you need a dedicated return policy page.

Returns Management

Why you need a dedicated return policy page.
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Carly Greenberg

March 31, 2021