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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026

Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful

Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases

Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

All Beyond Returns Fraud & Returns Abuse International Markets Loop Corner Peak Season Returns Management Tariffs

5 Black Friday marketing ideas for ecommerce brands

Peak Season

5 Black Friday marketing ideas for ecommerce brands

Carly Greenberg

October 13, 2021

Black Friday ecommerce strategy: How to dominate BFCM in 2021

Peak Season

Black Friday ecommerce strategy: How to dominate BFCM in 2021

Carly Greenberg

October 6, 2021

5 best post-purchase software solutions

Beyond Returns

5 best post-purchase software solutions

Carly Greenberg

September 22, 2021

How to reduce returns in ecommerce: 10 rules

Returns Management

How to reduce returns in ecommerce: 10 rules

Carly Greenberg

September 8, 2021

We just raised $65M – Here’s what’s next

Loop Corner

We just raised $65M – Here’s what’s next

Jonathan Poma

July 21, 2021

How to offer free returns shipping (and make money doing it)

Returns Management

How to offer free returns shipping (and make money doing it)

Carly Greenberg

July 14, 2021

What is post-purchase dissonance, and why does it matter?

Beyond Returns

What is post-purchase dissonance, and why does it matter?

Carly Greenberg

June 30, 2021

The 3 most important touchpoints during a return

Returns Management

The 3 most important touchpoints during a return

Tasha Reasor

June 23, 2021

<strong>Why refunds can lead to repeat purchases</strong>

Beyond Returns

<strong>Why refunds can lead to repeat purchases</strong>

Kelli Trapnell

June 16, 2021

Returns Management

The ecommerce return KPIs every brand should know

Carly Greenberg

May 26, 2021

How long do customers take to return?

Returns Management

How long do customers take to return?

Carly Greenberg

May 20, 2021

Returns are not a game of risk management and insurance

Returns Management

Returns are not a game of risk management and insurance

Carly Greenberg

May 12, 2021

Instant Exchanges. Zero Risk.

Beyond Returns

Instant Exchanges. Zero Risk.

Carly Greenberg

May 11, 2021

How Canadians feel about cross-border ecommerce

Beyond Returns

How Canadians feel about cross-border ecommerce

Carly Greenberg

April 29, 2021

Beyond Returns

Easy, proven solutions for growing your ecommerce brand with sustainability.

Carly Greenberg

April 22, 2021