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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026

Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful

Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases

Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

All Beyond Returns Fraud & Returns Abuse International Markets Loop Corner Peak Season Returns Management Tariffs

5 return policy page examples worth copying.

Returns Management

5 return policy page examples worth copying.

Carly Greenberg

April 7, 2021

Why you need a dedicated return policy page.

Returns Management

Why you need a dedicated return policy page.

Carly Greenberg

March 31, 2021

Mobile returns are on the rise, but why so late?

Returns Management

Mobile returns are on the rise, but why so late?

Carly Greenberg

March 24, 2021

Loop is redefining returns

Loop Corner

Loop is redefining returns

Carly Greenberg

March 3, 2021

3 strategies Walkee Paws used to transform their returns page.

Loop Corner

3 strategies Walkee Paws used to transform their returns page.

Carly Greenberg

February 24, 2021

The 5 most hated online return experiences

Returns Management

The 5 most hated online return experiences

Carly Greenberg

February 9, 2021

The 5 most loved online return experiences.

Returns Management

The 5 most loved online return experiences.

Carly Greenberg

February 3, 2021

Beyond Returns

Customers are keeping products they don’t want and that’s bad for your brand.

Carly Greenberg

January 27, 2021

5 return policy examples worth copying.

Returns Management

5 return policy examples worth copying.

Carly Greenberg

December 23, 2020

Returns Management

How to create a return policy that matches your brand.

Carly Greenberg

December 16, 2020

The true cost of an online refund.

Beyond Returns

The true cost of an online refund.

Carly Greenberg

December 9, 2020

How to offer online gift exchanges that your customers will love

Beyond Returns

How to offer online gift exchanges that your customers will love

Carly Greenberg

November 24, 2020

How to approach your holiday return window

Peak Season

How to approach your holiday return window

Carly Greenberg

November 10, 2020

The value of a product bundle & how to handle bundle returns.

Returns Management

The value of a product bundle & how to handle bundle returns.

Carly Greenberg

November 4, 2020

The importance of a sustainable return policy

Returns Management

The importance of a sustainable return policy

Kelli Trapnell

October 28, 2020