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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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How ecommerce order editing increases loyalty and revenue

Beyond Returns

How ecommerce order editing increases loyalty and revenue

April 27, 2026

How leading DTC brands are cutting return costs without killing customer loyalty

Returns Management

How leading DTC brands are cutting return costs without killing customer loyalty

April 14, 2026

What is package protection in ecommerce? A guide for brands

Beyond Returns

What is package protection in ecommerce? A guide for brands

April 9, 2026

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

AllBeyond ReturnsFraud & Returns AbuseInternational MarketsLoop CornerPeak SeasonReturns ManagementTariffs
Using SMS messaging to increase customer confidence in purchases and returns

Returns Management

Using SMS messaging to increase customer confidence in purchases and returns
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JP Arnaud-Marquez

November 18, 2022

A guide to optimizing your returns costs

Returns Management

A guide to optimizing your returns costs
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JP Arnaud-Marquez

November 8, 2022

13 brands that committed to sustainable returns practices

Returns Management

13 brands that committed to sustainable returns practices
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Carly Greenberg

October 27, 2022

4 tips to fight the rising costs of returns

Returns Management

4 tips to fight the rising costs of returns
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JP Arnaud-Marquez

October 26, 2022

5 ways apparel brands can minimize clothing returns

Returns Management

5 ways apparel brands can minimize clothing returns
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JP Arnaud-Marquez

October 11, 2022

How to use returns technology to promote upsells and cross-sells

Returns Management

How to use returns technology to promote upsells and cross-sells
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JP Arnaud-Marquez

October 6, 2022

How to calculate ROI in automated returns management

Returns Management

How to calculate ROI in automated returns management
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JP Arnaud-Marquez

October 4, 2022

How do returns impact customer retention?

Returns Management

How do returns impact customer retention?
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Carly Greenberg

August 29, 2022

What type of returns should you offer?

Returns Management

What type of returns should you offer?
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JP Arnaud-Marquez

August 24, 2022

5 common mistakes in return management, and how to fix them

Returns Management

5 common mistakes in return management, and how to fix them
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JP Arnaud-Marquez

August 23, 2022

How do return shipping labels work? What ecommerce merchants should know

Returns Management

How do return shipping labels work? What ecommerce merchants should know
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JP Arnaud-Marquez

August 18, 2022

Cut down on ecommerce returns with better customer education

Returns Management

Cut down on ecommerce returns with better customer education
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JP Arnaud-Marquez

July 19, 2022

How to handle returns for your Shopify sportswear store

Returns Management

How to handle returns for your Shopify sportswear store
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JP Arnaud-Marquez

June 15, 2022

Which returns management solution is right for you?

Returns Management

Which returns management solution is right for you?
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JP Arnaud-Marquez

June 14, 2022

How to reduce returns in ecommerce

Returns Management

How to reduce returns in ecommerce
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Carly Greenberg

June 8, 2022