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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

Brand reputation in ecommerce: Why it matters more now than ever

Beyond Returns

Brand reputation in ecommerce: Why it matters more now than ever
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Corinne D'Andria

December 23, 2025

Why ecommerce brands need a complete checkout experience solution

Beyond Returns

Why ecommerce brands need a complete checkout experience solution

December 15, 2025

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7 sustainable Shopify merchants to support this Earth Day

Beyond Returns

7 sustainable Shopify merchants to support this Earth Day
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JP Arnaud-Marquez

April 6, 2022

What ecommerce businesses should know about shipping insurance

Beyond Returns

What ecommerce businesses should know about shipping insurance
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JP Arnaud-Marquez

April 5, 2022

Is your returns policy hurting your bottom line?

Returns Management

Is your returns policy hurting your bottom line?
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JP Arnaud-Marquez

April 1, 2022

Moving your business from bricks-and-mortar to online

Beyond Returns

Moving your business from bricks-and-mortar to online
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JP Arnaud-Marquez

March 31, 2022

How to optimize your sales and returns process this swimwear season

Returns Management

How to optimize your sales and returns process this swimwear season
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JP Arnaud-Marquez

March 22, 2022

Loop named in CB Insights’ Retail Tech 100

Loop Corner

Loop named in CB Insights’ Retail Tech 100
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JP Arnaud-Marquez

March 21, 2022

Employee Spotlight: Anna Hadnagy

Loop Corner

Employee Spotlight: Anna Hadnagy
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JP Arnaud-Marquez

March 15, 2022

Building an ecommerce technology stack for scalability

Beyond Returns

Building an ecommerce technology stack for scalability
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JP Arnaud-Marquez

March 4, 2022

How to choose the right niche for an online store

Beyond Returns

How to choose the right niche for an online store
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JP Arnaud-Marquez

March 2, 2022

How Workflows by Loop will help you automate returns

Beyond Returns

How Workflows by Loop will help you automate returns
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JP Arnaud-Marquez

March 1, 2022

How small businesses can compete with retail giants like Amazon

Beyond Returns

How small businesses can compete with retail giants like Amazon
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JP Arnaud-Marquez

February 24, 2022

How to optimize returns and exchanges for your online furniture store

Returns Management

How to optimize returns and exchanges for your online furniture store
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JP Arnaud-Marquez

February 22, 2022

3 Tips to improve your post-purchase experience

Beyond Returns

3 Tips to improve your post-purchase experience
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JP Arnaud-Marquez

February 18, 2022

Why Should You Use a 3PL for Shipping and Returns?

Returns Management

Why Should You Use a 3PL for Shipping and Returns?
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JP Arnaud-Marquez

February 15, 2022

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction

Returns Management

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction
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JP Arnaud-Marquez

February 11, 2022