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Why Australia’s top brands choose Loop over Narvar


Schedule your 1:1 returns consultation to see how Loop stacks up against Narvar and other returns platforms.


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Loop’s allowed us to WOW! the sh*t out of our customers during returns.

Powering superior returns at 3,500+ ecommerce brands:

Why choose Loop over Narvar?

customer loyalty

Turn your returns into a shopping spree

Gift cards and redirects back to Shopify can be risky when you’re trying to drive revenue retention and increase CLTV along the way. Loop’s first-to-market Shop Now feature provides a shopping-like experience on your site, ensuring a new product, or two, is selected before completing the exchange process. This keeps your accounts streamlined while maximizing profits.  

save time and money

An easier way to customize your experience

Your ideal returns experience is as unique as your brand, and we’re here to bring it to life through our flexible Workflows feature. While a lot of solutions tout customization, Loop helps you automate your return policies through simple if/then actions via Workflows. You can set and forget workflows based on customer segment, product SKU, season, and more.

customer retention

Dedicated account management invested in your growth

Our primary focus is ensuring your success. We have a whole team focused on you: dedicated, guided onboarding to get you set up, dedicated support team when you need a little extra help, and a Merchant Success Manager with a track record of helping brands achieve their ideal post-purchase experience. You can expect QBRs and tailored tactics to reduce returns. We’re in the business of having brands endure the test of time.

Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.

why provide overnight shipping

The right logistics stack for your products

Loop works with major shipping carriers to help you set up the best logistics solution for your returns. Need international return shipping? We’ve got you covered.

Coal Headwear Loop Returns

Why Coal Headwear switched from Narvar to Loop

Coal Headwear is now able to save time and effort on returns while offering an exceptional customer experience.

After a brief stint with Narvar, Coal Headwear realised they needed to look for a better returns tool—that’s when they found Loop.

Once onboarded, they saw a significant shift: Easier and more intuitive processes.

Together, we continue to delight their shoppers, and improve their retention.


We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she’s friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.