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Why Australia’s top brands use Loop to manage their returns


Schedule your 1:1 returns consultation to see how Loop stacks up against Refundid and other returns platforms.


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Loop’s allowed us to WOW! the sh*t out of our customers during returns.

Powering superior returns at 3,500+ ecommerce brands:

Why choose Loop over Refundid?

ecommerce customers

Instant Returns, and so much more

Beyond Instant Refunds, Loop offers a wide choice of both return outcomes and return methods. Instant outcomes are great for the customer, but can often cut the customer journey short, leading to lower CLTV over time. With Loop, you can offer a shopping experience within your returns and Instant Exchanges so the customer still gets their product ASAP.

Women looking at computer to mitigate return fraud

One solution for all of your markets

Loop makes it easy to provide a great returns experience in Australia and any other region where you want to offer returns. Our global brands can choose to have one customer portal or host multiple portals that can be managed seamlessly in our Admin. Maintain a cohesive brand experience and cut through barriers to entry through the entire customer journey.


Go a step further with fraud prevention

Beyond protection measures for Instant Returns, Loop is focused on helping you track and prevent fraud before it causes damage. Track fraudulent behavior at the customer level, leverage Loops smart Fraud detection to flag suspicious returns for manual review, and build out workflows to automatically prevent refunds or exchanges from being issued to bad actors. Don’t settle for just cutting your losses. 


Technical Integrations?


Loop’s intuitive, self-serve portal makes key integrations journey easy and reliable.


How Loop helped LSKD retain revenue on over half of their returns

As a growing business, LSKD realized they needed to look for a reliable return automation tool. What they didn’t expect was finding a solution that also increased their upsell value per return.

Once onboarded with Loop, they saw a significant shift: efficient return processes that moved the needle. Together, we continue to delight their shoppers, and improve their retention rates.


We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she’s friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!

Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.

Find out why 3,500+ brands choose Loop to improve their returns


Book a demo today and discover how Loop can help you maximize retention and create a delightful returns experience for your shoppers.