3 customer touchpoints x 5 mins = 15 mins
10 customer touchpoints x 5 mins = 50 mins
“The time we spend handling returns is about 4x more efficient.”
You and your customers both want a fast, easy return process. Everybody wins.
With Loop, customers can start a return or exchange anytime they want. No one from your team has to be awake, let alone available.
Automatically approve, reject, or flag returns and exchanges for manual review based on conditions you set. Have a complicated return policy? Not a problem, we can automate it.
Loop lets you control how and when returns get automatically, or manually, approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first. Worried about over-automating? You can use the Block and Allow List to ensure that shady shoppers can’t abuse your generosity, and still be able to bend your own rules for deserving customers.
Loop integrates with tons of tools to make returns automation even easier. You can show returns info inside of Gorgias, send return events to your 3PL (like ShipBob), and even fully integrate into an ERP (like Netsuite).