Covering commerce, retention, and the entire post-purchase experience
If you’re looking for ecommerce returns best practices, stay put. We’ve spent years developing our…
Want more repeat purchases? Post-purchase behavior is key. Ecommerce brands take note: inspiring customers to…
There’s a lot on deck with this round of funding.
80% of consumers want free returns. 50% of online stores offer them. Where does your…
Post-purchase dissonance is the silent killer ecommerce brands need to start taking seriously. Here are…
Once your customer sends a return back to you, don’t leave them in the dark….
Why should you make your return process easy? Because even refunds create repeat purchases.
Evaluating the effectiveness of returns is about maximizing retention and sales, not minimizing costs. Here…
How long do customers take before initiating a return? We have seen some changes over…
Instant exchanges are a great experience, but you don’t need an insurance premium.
Instant exchanges makes customers more likely to exchange and more likely to purchase again –…
We asked Canadian shoppers to share how they feel about shopping online across the US…
Happy Earth Day! We have EcoCart on the Blog today to share a few easy…
The type of return a customer chooses is in your control.
67% of shoppers check your return policy page before making a purchase. Will they be…
