return policy

Welcome, Future Commerce listeners! đź‘‹

If you’re here, you’re probably interested in improving your returns process—and we’d be glad to help.

Whether it be automating your returns process, creating custom rules to reward your best shoppers, or encouraging exchanges over refunds, we’ve got you covered.

Take a look around to learn how to level up your returns.

Powering superior Shopify returns at 1800+ brands:

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Loop + Aviator Nation

“After switching to Loop, our returns philosophy changed–returns are no longer a cost center, but a profit center. We didn’t realize how much revenue could be generated through returns until we integrated with Loop.”

– Matthew Solusod, Ecom Customer Service Manager

Image showcasing Loop's return portal as it displays several products available for an exchange.

Create a delightful return experience

Loop’s intuitive, self-serve portal makes returns as easy and enjoyable as shopping. And because we’re built exclusively for Shopify, you’re sure to deliver a hassle-free experience for your shoppers while keeping the backend accounting simple for your staff.

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The right logistics stack for your products

Loop helps you find the best logistics solution for your Shopify returns. Use UPS, FedEx, or Easypost? No problem. Want to offer at-home pickup, in-person dropoff, or stick with the standard print and mail returns? No matter what method you use, we’ve got you covered.

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Return insights to optimize your store

Understand why shoppers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical color of a sweater doesn’t match the product photos? Time for new images! Whatever the return reason may be, we help you find out, so you can remedy issues ASAP!

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Best-in-class shopper retention

No matter the outcome of a Shopify return, deliver an experience that keeps your shoppers coming back. Incentivize exchanges to retain more revenue and let shoppers browse your full catalog during the exchange. Loop gives you the tools to transform returns from a cost center into a new formula for growth.