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Loop returns

Shopify refunds, simplified

 

We’re the exchange-first returns platform for Shopify brands that helps you easily process returns, exchanges, and refunds, retain more revenue, and delight your shoppers.

 

 

 

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Loop has a 4.5 star rating on software review site G2. Link directs to Loop's customer reviews on G2.

 

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Turning Shopify refunds into exchanges at 1800+ brands:

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Loop + Aviator Nation

“After switching to Loop, our returns philosophy changed–returns are no longer a cost center, but a profit center. We didn’t realize how much revenue could be generated through returns until we integrated with Loop.”

– Matthew Solusod, Ecom Customer Service Manager

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Delightful Shopify returns

Loop’s intuitive, self-serve portal makes exchanges as easy and enjoyable as shopping, so you can avoid refunds and hang onto your sales. And because we’re built exclusively for Shopify, you’re sure to deliver a hassle-free experience for your shoppers while keeping the backend accounting simple for your staff.

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The right logistics stack for your products

Loop helps you find the best logistics solution for your Shopify returns. Use UPS, FedEx, or Easypost? No problem. Want to offer at-home pickup, in-person dropoff, or stick with the standard print and mail returns? No matter what method you use, we’ve got you covered.

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Return insights to optimize your store

Understand why customers are returning a product so you can keep your store up to date. T-shirt doesn’t run true to size? Update sizing recommendations. Physical color of a sweater doesn’t match the product photos? Time for new images! Whatever the return reason may be, we help you find out, so you can remedy issues ASAP!

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Best-in-class shopper retention

Loop is optimized for exchanges, helping you deliver an experience that keeps your shoppers coming back. Incentivize exchanges to reduce your refund rate and let shop browse your full catalog during the exchange. Loop gives you the tools to transform returns from a cost center into a new formula for growth.