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Get the
2022 Ecommerce Return Benchmark Report:
Get the
2022 Ecommerce Return Benchmark Report:
1500+ brands | 10M returns
Dive in to see how refund rates, exchange rates, and upsell value per return breaks down across our nine largest verticals. Plus get the inside scoop on the retention strategies fueling success at our top performing merchants.
In 2021 ecommerce generated over $1 trillion in sales—and 21% of those sales ended up as returns. But that’s not all bad. Returns happen, and if you get them right, you have your best new channel for customer retention.
Loop’s merchants convert 29.7% of returns into exchanges on average. On top of that, they generate $1.82 in upsell value per return. And there’s a lot more where that comes from. Pick up the benchmark and let the numbers speak for themselves!
How are you tracking on your growth goals?
Returns are unavoidable. But getting them right can be the newest tool in your arsenal to nail your goals by delighting your customers and boosting revenue retention.
Ready to see what Loop can do for you?