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Returns aren’t going away, they’re only growing

inventory management

Insight #1: Know what you have—and why

Transparency throughout the supply chain is crucial for adapting quickly to changes and optimizing costs.

fulfillment options

Insight #2: Focus on ease and cost-effectiveness

Free returns are coming to an end, but shoppers have higher expectations than ever before. Keeping your sights trained on what is cost-effective for your brand, without sacrificing shopper convenience, is going to be crucial for reverse logistics.

sustainable returns

Insight #3: Embrace sustainability

For merchants, focusing on your brand’s impact on the environment is both a business and an ethical decision, one that your shoppers are paying more attention to in 2023.

Want to know more about the

Future of Returns?

Future of Returns

Is your brand ready for the Future of Returns? Here’s what to know.

Future of Shopper Experience

Keep your best shoppers happy—especially during a return.

Future of Merchant Growth

Returns are an opportunity for your brand, not something to dread.


Learn where your brand stands—so that you can plan for the future.