Here at Loop, we’ve recently partnered with Happy Returns to offer a more delightful, and more sustainable, customer returns experience.
In this webinar, Miriam Tremelling, our senior director of product marketing and content, talked with Andrew Pease, senior director of growth at Happy Returns, to share how the two solutions work together to optimize the returns experience. We also heard from one of our customers, Alex Collis, director of operations at a leading ecommerce fashion brand, Princess Polly.
Loop, our exchange-first returns platform for scaling Shopify brands, works with thousands of Shopify brands and processes more than a million returns each month. About 21% of all purchases are returned, and we work with brands to deliver an automated returns experience that results in a higher exchange rate; helping brands retain more revenue.
Our solution provides a self-service platform where customers can initiate their own returns and get recommendations for relevant exchanges, which they can process seamlessly through their customer dashboard. As a result, Loop merchants typically retain around 40% of return revenue through customer exchanges.
When it comes to processing the actual returns, we work with best-in-class logistics partners to power the first-mile logistics process, and that’s where Happy Returns comes in.
Happy Returns provides merchants with added flexibility to choose the right returns logistics options for them and their customers. Together, Loop can now offer the option to select in-person, box-free returns at one of over 5,000 Happy Return drop-off locations, saving up to 40% on shipping costs and delivering an environmentally-friendly experience that minimizes use of transportation fuel and packaging.
As soon as the customer’s package is scanned in at a drop-off location, they’ll receive an instant alert that the return is confirmed, and can be refunded immediately. On average, the entire returns drop-off process takes less than a minute.
By pairing Loop’s optimized, self-service returns platform with Happy Returns’ box-free drop-off locations, your brand can deliver a great customer returns experience at every step of the way, which will encourage customers to remain loyal to your brand.
For Princess Polly, the partnership has already proven to be a solid win.
“We’ve seen decreasing costs and lower customer support inquiries,” says Collis. “Overall, the sentiment is incredibly positive. Customers are providing feedback in their Net Promoter Score surveys like ‘very quick and easy.’ One customer said they loved it because it was super easy and required no extra work on their end, and all they had to do was walk down the street. And specifically for Gen Z, who don’t always have printers to print a return label, they really love it.”
Learn more about how the new Loop + Happy Returns partnership can help your brand optimize the returns experience from start to finish by viewing the webinar.